Silent Ink

FAQ

Quick questions and answers about registration, anonymity, delivery times, rejections, reports, limits and security. If you can't find an answer here, contact support@silentink.com.

FAQ — Frequently Asked Questions

Can I know who wrote to me?

No — you will always only see the author's username. Anonymity is central: no email or other personal data is shown to other users.

How long does it take for a letter to arrive?

It depends on the distance between continents: generally it ranges from 3 hours (same continent) to 30 hours (most distant continents). When you send you see a delivery timer.

What can I do when I receive a letter?

Three possible actions: Reply, Reject or Report. If you reply (minimum 500 characters) a correspondence is born; if you reject the letter is reassigned; if you report, the letter disappears from your inbox and, if the same letter receives multiple reports, it will be permanently removed.

What does 'correspondence' mean?

When a recipient replies to your letter a correspondence is created: from that moment you can exchange letters alternately (one at a time) without the system reassigning them to others.

Can I attach photos or files?

No. Silent Ink supports text only. Attachments or media are not allowed.

Can I download my letters?

Not at the moment: the platform works exclusively online.

How many messages can I send or receive?

You can have a maximum of 8 letters in transit simultaneously as a sender. You can receive up to 12 letters not belonging to a correspondence (waiting for a reply). There is no limit to the number of active correspondences.

How do I report an abuse?

Use the Report function in the letter. Reports cause the letter to be removed from the reporting user and, if multiple, from the system. Accounts responsible for abuse can be suspended.

Can I change username or delete the account?

The username is unique and permanent. However, you can request username regeneration before it is confirmed upon registration. The account can be deleted from settings: non-anonymous information (email, timestamps) is removed; letters and username might remain in the system for consistency with existing correspondences.

What is the minimum age to sign up?

You must be of legal age (18+). By signing up you declare that you are at least 18 years old.

How do you protect my privacy?

We use HTTPS to protect communications. We do not collect IP addresses and do not show emails to other users. For legal details consult our Privacy Policy: privacy@silentink.com or the Privacy page.

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